Frequently Asked Questions

Here are the answers to some of the most popular questions we get asked at Chance UK.

What does a Chance UK mentor do?

Our mentors commit to the programme for one whole year. You’ll meet with your matched child every week (weekends or after school) for 2-4 hours.

You’ll plan fun yet purposeful activities each week, designed to build the child’s confidence. Sessions should be “problem-free” time for the child, away from the pressures they face at home and at school.

You’ll need to write a session report each week to send to your Programme Manager and you’ll be asked to meet your Programme Manager once a month for a supervision meeting.

Our Mentor Stories will give you a better idea about what it’s like to be a Chance UK mentor.


What is the application process?

The process is simple, all you need to do is click ‘Apply to be a mentor’, watch the video and complete the quiz. Should you answer all the questions correctly we will send you the application form to complete and we will send across an enhanced DBS (police background check) form also.

We will then invite you to attend our mandatory training which takes place over two consecutive Saturdays here at the Chance UK offices. Once you have completed the training we will invite you for an interview.


What does training cover? Do I need to attend both days?

Our training is designed to put applicants in the best position for success as a Chance UK mentor. It is essential that everyone who applies completes both days of training. Our training covers key elements including:

  • The Chance UK solution-focused approach, the theory that underpins all our work with children and families
  • Identifying inner resources and developing them in children
  • How to plan and run your mentoring sessions
  • Communicating with children
  • Keeping children safe and keeping yourself safe
  • Meet existing mentors (and possibly some of the children being mentored)
  • Discussions with other trainees and the staff team
  • Interview booking


What does the interview cover?

Your interview will be with two Chance UK staff members. You’ll be asked about the mentor training content and given some scenario-based questions.

You’ll also be asked to share details about your life, childhood, family background, significant moments in your life and more. We want to get a really good sense of your personal character and skills so that we are able to match you with the most appropriate child.

Once you’ve completed your interview and we’ve received your DBS certificate and two professional references, our staff team will collectively decide whether to formally accept you as a mentor.


What happens if I’m not accepted as a mentor?

A senior member of staff will explain to you why the team came to that decision. If you’d like a formal letter outlining this, we’d be happy to do this for you too.


How long should I expect to wait from the time I submit my application to the time I start mentoring?

As a rough guide, a potential mentor should expect to wait 4-6 months from submitting their application to being matched with a child. We aim to match you with a child within 3 months should you be accepted as a mentor

This usually depends on how soon we have your DBS certificate and two professional references. It can also depend if we currently have children that would best benefit from your skills.

Matching can be as quick as a few weeks to up to six months in unusual circumstances.

If you have been accepted and are waiting to be matched, please stay in touch – especially to update your contact details!


Where can I mentor?

We’re currently looking for volunteers to mentor children in the boroughs of Islington and Lambeth. When you fill out your application form, we’ll ask you to rank these boroughs and we’ll do our best to accommodate your preferences.


What kind of availability do I need to have?

You’ll need to be available to do weekly mentoring sessions either after school or at the weekends. Mentoring sessions always take place outside of school hours. Mentoring sessions don’t need to take place on the same day every week.

We’ll make sure we match you with a child with similar availability to you. You’ll schedule mentoring sessions each week with the child’s parent/carer.

You’ll need to spend a small amount of time each week planning your session and writing a session report. You’ll also need to come in to our Finsbury Park office once a month for a supervision meeting with your designated Programme Manager.


Can I take a holiday during my mentoring year?

Yes of course! If you are planning on taking any extended holidays of more than 3 weeks at any one time during the mentoring year, this may not be the right time for you to mentor a child. But normal holiday breaks are fine.


What will I have to do on sessions?

This mainly depends on the child’s interests, what you’re willing to try and the skills you decide to develop together! Local parks, libraries and cafés can form regular venues for working on projects or practising a chosen activity.

Other venues such as sports centres, parks, museums or galleries offer good opportunities for having fun, getting to know each other, using up energy, trying something new – or learning what the child isn’t interested in!

Every session is a new opportunity for progress or learning.


What skills/experiences do I need to become a mentor?

You do not need to have worked with children before, though it may be useful. Our comprehensive training will put you in a good position to become a successful Chance UK mentor.

We look out for positive characteristics in our applicants – you should be committed, resilient, open-minded, empathetic and you’ll need a good sense of humour!

Am I too old or too young to be a mentor?

Mentors have to be over 18 years old. There is no upper age limit – we’re interested in what you can do rather than how old you are.


Can I mentor if I have a criminal record?

Having a criminal record won’t necessarily exclude you from mentoring. You will need to mention that you have a criminal record on your application form and you should contact the appropriate Senior Programme Manager as soon as possible for a private and confidential discussion. Your DBS certificate will only be seen and verified by these select senior staff.

Ex-Offenders Policy

Islington Senior Programme Manager – Ross Adams 02072815858 ext 208


 How much contact would I have with the child’s family?

All your sessions will be booked via the child’s parent/carer. You will collect the child from them (or another agreed safe adult) at their home. This is the only contact you’re likely to have with the child’s family.

You should not accept contact with the child or family members via social media sites – mentoring relationships are real-world only!


Can I take the child out with my friends or family?

No. The child you mentor can only ever have contact with you.


What expenses are involved?

We don’t want our volunteers to be out of pocket due to mentoring. We reimburse mentors up to £30 a month for session expenses and up to £40 a month for travel expenses.


Why do you have a no-contact policy at the end of the year?

We take responsibility for all the relationships that we create. While we are supervising and managing these relationships, we can ensure that everyone involved is appropriately safeguarded.

At the end of the mentoring year, you will sign a no-contact contract agreeing no more contact between the child and you. If the child or family tries to contact you after the mentoring is over, you should let us know so that we can check in on them.

The end of the mentoring year is a chance for the child to experience the positive and planned ending of a relationship. We put a lot of effort in to ensuring that everyone is prepared for the mentoring year to come to an end; the final months of the year are collaboratively planned and discussed with the child, parent/carer and mentor.

We mark the end with a graduation ceremony to celebrate the child’s progress and recognise the achievements child and mentor have made over the year.


Can I carry on mentoring after one year?

All mentoring relationships must come to a close after 12 months. This allows us to offer a fair service to all the children referred to us.

If you would like to carry on mentoring after your Chance UK graduation, Chance UK would be happy to discuss matching you with another child.


What will I gain from the experience?

Mentoring is a really rewarding experience and by the end of the year, you’ll know you’ve made a genuine difference to a child’s life. Mentoring can also have a big impact on your life too.

You’ll have lots of fun on your sessions, exploring new parts of London and enjoying activities you might not otherwise have tried. You’ll meet new people, from the child and their family to Chance UK’s team members and mentors.

You’ll develop new skills (including leadership, organisation, mentoring, planning) and gain new knowledge (including solution-focused approach and safeguarding practice). If you need a reference, your Programme Manager will be happy to provide one at the end of your mentoring year.

We hope the following questions and answers cover everything you’d like to know. If we still haven’t answered your question, please get in touch with us directly on 0207 281 5858 x211.

Interested in mentoring? Click here, watch the video and complete the quiz