If you wish to make a formal complaint, please contact the immediate line manager of the person about whom you are making the complaint. This is explained below. A list of Chance UK staff can be found here.
|If your complaint is about a….||Then you should contact…|
|Child or Parent||Programme Manager|
|Programme Manager Parent Programme Manager Any other Chance UK staff||Senior Programme Manager|
|Senior Programme Manager Quality & Evaluation Manager National Development Manager Business Development Manager||Chief Executive Officer|
|Chief Executive Officer||(please request a Board of Trustees contact from the Chief Executive Officer)|
Once the appropriate person has received your complaint, they will respond to you with an outline of the proposed investigation, and how long this is likely to take. This timeframe will differ depending on the nature of the complaint, and the type of investigation that is required. A standard investigation timeframe would be 14 days.
If you are not satisfied with the response to your complaint, you should contact the Chief Executive Officer.