Complaints

If you wish to make a formal complaint, please contact the immediate line manager of the person about whom you are making the complaint. This is explained below. A list of Chance UK staff can be found here.

 

If your complaint is about a….
Then you should contact…
Child or Parent
Programme Manager
Mentor
Programme Manager
Programme Manager
Parent Programme Manager
Any other Chance UK staff
Senior Programme Manager
Senior Programme Manager
Quality & Evaluation Manager
National Development Manager
Business Development Manager
Chief Executive Officer
Chief Executive Officer
(please request a Board of Trustees contact 
from the Chief Executive Officer)

 

Once the appropriate person has received your complaint, they will respond to you with an outline of the proposed investigation, and how long this is likely to take. This timeframe will differ depending on the nature of the complaint, and the type of investigation that is required. A standard investigation timeframe would be 14 days.

If you are not satisfied with the response to your complaint, you should contact the Chief Executive Officer.

Thank you.