Privacy Policy

Chance UK respects and protects the privacy of the participants who use (or apply for) our services.  

We collect a range of information from you and other individuals to enable us to: 

  • communicate and work with you  
  • help deliver our services safely and effectively 
  • to assess the quality and effectiveness of our services 

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, accessed, altered, disclosed, or used in an unauthorised way. We will never rent, swap or sell your personal information to any other organisations. 

 

WHAT INFORMATION DO CHANCE UK COLLECT AND WHY? 

Chance UK collects personal information with consent (such as your name, date of birth, address, e-mail address, phone number, gender) so that we can identify and communicate with you in order for us to work together. This may be to provide you with services, support or information that you have requested. We may also collect personal information provided by donors and supporters to Chance UK. 

 

With consent from individuals applying for, or using our services , we also ask for sensitive personal information (such as ethnicity, your personal circumstances).  We may also be given information about you from other sources, when they have your permission to share information about you. We do this to ensure that we are able to offer you safe and suitable services. 

 

Chance UK also wants to ensure that we are offering the most effective services possible. In order to do this we measure our effectiveness, and require evaluations, reports or feedback from you before, during and after your work with us. We process and retain this information under our legitimate interests.  

 

HOW LONG DOES CHANCE UK KEEP INFORMATION FOR? 

How long we keep information for will depend on how you are involved with us. 

Chance UK aims to have a long term positive impact on the children and families that we work with, so will keep the personal information of children, parent/carers and mentors that work with us securely for up to 10 years under our legitimate interests.  

All other personal information (such as for individual donors) will be kept for 2 years. 

We will not share personally identifiable service information outside of Chance UK without your consent. 

 

YOUR RIGHTS IN RELATION TO YOUR INFORMATION 

You have rights as an individual which you can exercise in relation to the information we hold about you under certain circumstances. These rights are to: 

  • request access to your personal data (commonly known as a “data subject access request”) and request certain information in relation to its processing; 
  • request rectification of your personal data;  
  • request the erasure of your personal data; 
  • request the restriction of processing of your personal data; 
  • object to the processing of your personal data; and 
  • request the transfer of your personal data to another party. 

If you would like to make a request about your information, please contact our Data Protection Officer at ross.adams@chanceuk.com. You can expect a response within 20 working days.  

 

UPDATE OR CHANGE YOUR PERSONAL INFORMATION 

You can change your preferences for how we communicate with you at any time. The accuracy of your information is also important to us, therefore we will update any incorrect information promptly once we are aware of this.  

Volunteers should email volunteer@chanceuk.com 

Children or ParentCarers not having current mentoring sessions should contact ross.adams@chanceuk.com. 

Whilst mentoring, Mentors or ParentCarers should contact their Programme Manager. 

(ref:PPv3)