Family Support Manager

Chance UK has been delivering early-intervention services across London since 1995. Our longest running programme is our mentoring service where Mentors pick the child up from home and run a 1:1 session in the community, once a week for 2 hours. They use the solution-focused approach to work on building the child’s self-esteem and confidence, set goals and explore new places. 

In addition, we are growing a range of community based groups running after school as well as some workshops delivered in schools which will support children with developing social and emotional skills and resilience through activities or skills development.

The balance between 1:1 work and group delivery will change according to services commissioned so the post holder will need to be flexible accordingly.

We are actively seeking to broaden the diversity of the team and welcome applications from male candidates, candidates with disabilities and also those with lived experience of the issues we work on, including: exclusion from school, being a parent of a child who has been excluded or who has additional social, emotional or behavioural needs. 

Please note that we operate a mixed delivery approach which would required employees to have the rights to work in the UK and based in the UK.

About the role

Parents play a critically important role in the lives of their children – and parenting can have an impact on short and longer term outcomes for children. However being a main carer for a child can be challenging and is influenced by mental health and well-being, stress, self-efficacy, and broader social factors such as isolation or financial hardship.

Chance UK supports parents and carers of children accessing our services to develop their parenting skills and confidence, reducing stress and isolation and improving confidence.

1 in 10 children in the UK have serious emotional and behavioural difficulties, which place them at
further risk of negative outcomes later in life. Chance UK’s mission is to help support them to reduce
these difficulties, find and acknowledge their strengths and talents, and to help them flourish. We do
this via a structured 1:1 weekly mentoring programme, and weekly community groups which support
children to develop the social and emotional skills they need to flourish.

Chance UK Family Support Managers play a vital role in engaging parents in the services their children are
receiving in order to get the best outcomes and lasting long-term change for the children.

About you

The successful candidate will have significant experience of direct support and supervision within a range of social care and family settings. We are looking for a dynamic individual who can take this programme from strength to strength.

You’ll enable us to deepen our engagement and broaden our reach maximining the opportunities for families we work with.

Through all of our parent work strands, you will work with the parent/carers of the children being mentored by Chance UK to identify and build on their strengths and deal positively with challenges that they may face and providing the encouragement and support to enable real and lasting positive change for the family.

Role Competencies

  1. Lead groups, activities and 1:1 support which is responsive to the changing need of children and families and in line with the organisation’s strategic objectives and values. Ensuring delivery is of quality and on time
  2. Committed to professionalism, professional curiosity and a reflective culture, achieve good outcomes for Parents and Careers through setting high quality standards, bringing appropriate insights from the broader sector into the organisation
  3. Sustaining a culture of continuous improvement, championing outstanding practice and creating opportunities to identify, address and root out challenges in order to resolve these. Being accountable for high standards of service and behaviours in line with organisations Values. Creating opportunities for parents voice and parent influence throughout Chance UK
  4. Ensure that all Practice protects children and vulnerable adults adhering to Safeguarding policies and procedures, creating a parent positive experience and sign posting families regularly

Duties and Responsibilities

  • Forge close partnerships between home and school and encourage the development of positive
    respectful relationships between all parties involved in the home-school interface
  • Signpost to other agencies, and support parental engagement with a range of services
  • Supporting parents and careers to overcome barriers to a child’s learning and to reduce
    behaviour that might otherwise lead to exclusion
  • Maintain accurate and concise case records, including referral processes and ensuring the
    requirements of data protection are met
  • Produce evaluation information and complete reports for external funders
  • Work in a flexible way including evenings and weekends ensuring that 1:1, group and event
    support is accessible to all parents
  • Work on the 0800 out of hours line as part of a rota
  • Develop a rapport with schools and families
  • Deal with difficult situations and/or individuals in a calm, fair but effective manner
  • Deal with sensitive and personal issues in complete confidence displaying empathy and
  • Contributing to the development and implementation of monitoring, review and evaluation
    processes to enhance programme quality and impact
  • Ensuring that all programme work is clearly within safeguarding guidelines and referring all
    safeguarding issues that arise promptly and sensitively
  • Hold a large caseload of families supporting them in line with contractual agreements and
    delivering in line with Family Support teams KPI
  • To plan for and to delivery well attended Parent Information Clinics, events and Family activity
  • To deliver parent workshops with key stakeholders
  • 1:1 engagement work including signposting to other services, obtaining specific grants if required,
    troubleshooting any emerging issues occurring on mentoring sessions and working positively with
    other support services
  • Deliver ‘A Space To Breathe’ a new 10 week practical, interactive parenting course based on social
    learning theory, trauma-informed and solution-focused practice designed to build parental skills
    and confidence
  • Family Group Activities offering parent/carers a chance to test new behavioural strategies and
    have fun as a family in a supported environment
  • Plan, lead and deliver Information Clinics, which bring in experts to work on shared parent/carer-led issues (e.g. accessing correct benefits, supporting the child’s Special Educational Needs)
  • Create, develop and lead Chance Around The Family Meetings

We use application forms in line with our safer recruitment policy and in line with our efforts to enhance equality, diversity and inclusion within the organisation. 

Please note that Chance UK is committed to safeguarding and promoting the welfare of children and young people and therefore our recruitment process for this post will include an enhanced DBS check.

If you would like to apply for a role with us, please complete an online application which can be found below.

Shortlisting of applications will happen after the closing date. All outcomes with be confirmed with all applications within 10 days of the closing date.

If you have any questions or job enquires please use the “apply here” button below which will automatically open an email to our recruitment address.

Apply Here Back to Careers

Get In Touch

For safeguarding queries, please contact Samantha Darrell on

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Chance UK
The London Fashion Centre, 89-93 Fonthill Rd,
Finsbury Park, London N4 3JH

Tel: 020 7281 5858

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