Services Lead

Chance UK are looking for a highly motivated and innovative professional to join us in the role of Service Lead. The role will manage a team of Youth Worker Managers and Parent Programme Managers to grow and develop Chance UK services, focussing on the 5-13 age group.

We are looking for an experienced, dynamic, qualified professional with significant experience of managing excellent universal Youth Work programmes for large numbers of children and young people.

Someone who is willing to participate in change and develop growth, supporting expansion into new geographical areas. You will support and develop the Managers, identifying and cultivating existing and new programmes of activity for young people across Chance UK’s services. You will introduce continual improvements and ensure best practice in all service delivery whilst managing and achieving in line with KPIs.  Scaling up whilst delivering a high quality and meaningful experience is one of the biggest challenges for the organisation this year and this role will support the team to do just that. In particular the Service Leads will help identify where we can improve the way we work and provide additional case support for Youth Work Managers and Parent Programme Managers, ensuring delivery is on time and contracts are of quality, reported appropriate and owned

About you

The successful candidate will have significant experience of direct support and supervision within a youth service, managing staff and performance, contracts and quality assurance. We are looking for someone who will take a highly flexible approach to their working pattern and role model professional boundaries to ensure high quality management. To be considered for this post it is essential that you have a proven record of management and supporting teams including delivery of high quality services and interventions to a range of children. It is also a pre-requisite that you possess knowledge and understanding of legislative framework and polices relating to children’s services. This includes safeguarding, child protection and criminal justice.

Role Competencies

  1. Ownership and accountability of contract performance and delivery. Developing delivery plans in line with contractual requirements. Leading the Youth Worker Manager team to deliver in a timely way, responsive to the changing need of children and families and in line with the organisation’s strategic objectives and values.
  2. Leading their direct reports to successfully guide their teams in the CUK approaches and ensuring they are consistently used in all our work. Ensuring their teams work in a collaborative way internally and externally. Setting high quality standard or practice in all our delivery in order to achieve good outcomes for Children and Families and bringing appropriate insights from the broader sector into the organisation.
  3. Interpreting and explaining organisational policies to Youth Worker Managers. Nurturing a culture of continuous improvement, championing outstanding practice and creating opportunities to identify, address and root out challenges in order to resolve these. Being accountable for high standards of service and behaviours in line with organisations Values.
  4. Leads the Youth Worker Manager Team and Parent Programme Team to ensure that all Practice protects children and vulnerable adults and ensures that all staff are aware of their legal and moral responsibility to keep children, families and staff safe. Nurtures a culture where staff have the knowledge and expertise to proactively challenge poor practice and behaviours to ensure we continue to deliver high standards for all.

Please make sure you have read the Recruitment Pack and Job Description.

To apply, send a CV and 1 page covering letter to recruitment@chanceuk.com by the closing date.

Chance UK is committed to safeguarding and promoting the welfare of children and young
people and therefore our recruitment process for this post will include an enhanced DBS check
.

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